3025 E Palm Ave Suite 101
Manteca,
CA
95336
US
Posted: 05/10/2021
2021-05-10
2024-08-26
Job Number: 561
Pay Rate: 60,000
Job Description
The Project Coordinator will perform a wide variety of administrative and communication duties including but not limited to assisting with job files, installation schedules and coordinating with customers and colleagues to drive project completion in a timely manner.
Responsibilities
- Assist with all job files and installation schedules
- Generate goodwill for the company in the form of 5 star reviews and referrals.
- Answer incoming calls and field questions from customers
- Collect on accounts receivable and submit information to corporate office
- Advocate for the customer and engage with the appropriate staff to ensure project is meeting SLAs and timelines
- Advocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challenges
- Utilize conflict management skills and escalate issues as needed
- Communicate effectively with branch personnel using a professional, empowering approach
- Provide daily reports and update to management
- Perform other duties and tasks as needed
Skills and Abilities
- Exceptional written and verbal communication, time management and follow-up skills required
- Ability to manage long term relationships with customers, colleagues, and vendors
- Proven ability to effectively manage complex processes
- High level of organization and professionalism
- Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations
- Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience
- Ability to follow through on assigned tasks and projects with minimal supervision
- Foresight and desire to take initiative to achieve desired results
- Ability to prioritize and multitask
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